A new way to contact Northlands Surgery from Tuesday 4th August

We're introducing Andi, our new automated telephone assistant, to help reduce waiting times and improve access for patients calling the practice.

 

From Tuesday 4th August, patients calling to request an appointment will be greeted by Andi. Andi will ask a few questions about how we can help you, before sending your request to our existing Anima triage team.

 

Nothing changes about how we care for you - this just means less time on hold and a quicker route to the right team. You will also be helping free up our reception team to support patients with more complex enquiries.

 

Benefits for patients:

 

Less time waiting in a phone queue

Faster routing of your request

Emergency symptoms are identified and signposted immediately

Available in 45 languages

You'll still be able to speak to a receptionist if you prefer

 

We know this is something new, and we'd really welcome your feedback once you've had the chance to use it