Job description

Job responsibilities:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Enter patient information on to the computer as required
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with, and responding to, requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure that all new patients are registered onto the computer system promptly and accurately
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Undertake any other additional duties appropriate to the post as requested by the Practice Manager.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Professional / Personal Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

Essential

• Good level of education including
• GCSE grade A to C or 4 to 9 in English and Maths

Desirable

• Receptionist / Customer service training

Experience

Essential

• Experience of working with the general public.
• Experience of working in a busy office or reception setting.
• Experience of working in a team environment.

Desirable

• Experience of working in a healthcare setting.
• Experience of using SystmOne.

Personal Qualities

Essential

• Polite and confident.
• Flexible & willing to help.
• High levels of integrity and confidentiality.
• Empathetic in distressing situations.
• Ability to remain calm in difficult situations.
• Excellent organisational skills, time management and attention to detail.
• Communicates effectively with team members, sharing information and supporting others when needed.
• Builds positive working relationships and contributes to a supportive, respectful, and inclusive team environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northlands Surgery

Address

Northlands Surgery

North Street

Calne

Wiltshire

SN11 0HH

United Kingdom

Job description

Job responsibilities

JOB TITLE: PHLEBOTOMIST

REPORTS TO: LEAD NURSE

Job Summary:

The post holder must work as part of a team, have the ability to organise and prioritise their own workload on a day-to-day basis, and observe strict rules about confidentiality at all times. They must also know the limits of their own capabilities and seek direction from a Practice nurse, GP, or Practice Manager. Working under the supervision of practice nursing team and strictly in accordance with specific practice or national guidelines and protocols, the Phlebotomist will be responsible for performing venepuncture to obtain blood samples from patients only as the result of a direct referral from a GP or nurse practitioner.

Duties and responsibilities:

Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample

Collection of sample(s) of blood in accordance with training and procedures

Ensuring samples are stored in appropriate containers

Accurate, legible labelling of all samples to confirm patient identity

Checking patient identification against GP/nurse request and confirming with patient whenever possible

Recording collection of blood sample in patient record in accordance with practice procedure

Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion

Ensuring that anomalies are reported to a senior member of staff

Notifying the GP/nurse of any significant patient issues

Liaising with and assisting members of the administrative team

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
• Responsible for hand hygiene across the practice
• Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
• Safe management of sharps procedures including training, use, storage and disposal
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum twice annually)
• Routine management of own team / team areas, and maintenance of work space standards
• Waste management including collection, handling, segregation, container management, storage and collection
• Spillage control procedures, management and training
• Decontamination control procedures, management and training, and equipment maintenance
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

PERSON SPECIFICATION

Qualifications and Training

Phlebotomy qualification

NVQ Level 2 in Health and Social Care or equivalent

Skills and Knowledge

Venepuncture

Ability to record accurate clinical notes

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Effective time management (planning & organising)

Ability to work as a team member and autonomously

Good attention to detail

Ability to follow clinical policy and procedure

Experience

Experience of working in a primary care environment

Experience of working with the general public

Experience of working in a healthcare setting

Health and Safety Awareness

Basic first aid knowledge

Basic knowledge about Blood Borne Diseases

Personal Qualities

Polite and confident

Flexible and cooperative

Good attention to detail

High levels of integrity and loyalty

Punctual and committed to supporting the team effort

Sensitive and empathetic in distressing situations

Motivated

Problem solver

Ability to work under pressure / in stressful situations

Other requirements

Disclosure Barring Service (DBS) check)

Person Specification

Experience

Essential

• Experience of working with the general public;
• Experience of working in a healthcare setting

Desirable

• Experience of working in a primary care environment ;
• Health and Safety Awareness;
• Basic first aid knowledge;
• Basic knowledge about Blood Borne Diseases

Qualifications

Essential

• Phlebotomy qualification
• NVQ Level 2 in Health and Social Care or equivalent

Personal Qualities

Essential

• Polite and confident;
• Flexible and cooperative;
• Good attention to detail;
• High levels of integrity and loyalty;
• Punctual and committed to supporting the team effort;
• Sensitive and empathetic in distressing situations;
• Motivated;
• Problem solver;
• Ability to work under pressure / in stressful situations;

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary

£13.33 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Employer details

Employer name

Northlands Surgery

Address

North Street

Calne

Wiltshire

SN11 0HH

United Kingdom