Picture of Northlands Surgery

Northlands Surgery - Calne

 

NORTHLANDS HOME PAGE

LATEST NEWS

MAKE OR CANCEL APPOINTMENT

ORDER REPEAT PRESCRIPTION

SURGERY INFORMATION
Surgery Opening Hours
Register as a Patient
Home Visits
NHS Walk-In Centres

PATIENT SERVICES

PRACTICE TEAM
Practice Partners
Other Practice Doctors
Attached Doctors
Practice Nurses
Staff Working Days
Practice Management
Practice Administration
Other Health Professionals

ADDITIONAL INFORMATION
Repeat Prescriptions
Other Services
Patient Rights
Patient Feedback
Your Information

PRACTICE AREA

OUR LOCATION

JOB VACANCIES

PRIVATE FEES

USEFUL WEBSITES

CONTACT US

Copyright © 2010 Northlands Surgery

  Latest News dated 1st July 2010

Wasted Appointments:

In June, 221 appointment slots were lost because patients missed them without letting us know.  73 of these were for appointments with doctors and 148 were for appointments with nurses or other staff.  Missing appointments without letting us know beforehand affects everyone.  It means we are able to see fewer patients and the waiting time for appointments is longer.

If you know you are not going to attend an appointment please tell us as soon as possible.  The telephone service for cancelling an appointment, on 01249 812141, then Option 4 from the menu, is available day and night, including weekends and Public Holidays.

Due to the number of wasted appointments through patients failing to attend without informing us, it has become necessary to implement the following policy:-

If you repeatedly fail to attend appointments without informing us in advance, you may be removed from this practice list and will have to find an alternative doctor.


Extended Opening Hours:

As a result of patient feedback, we operate extended opening hours as follows:-

One Saturday a month from 9.00am to 10.30am,

Mondays and Tuesdays from 6.30pm to 8.00pm,
(although on the Monday following a Saturday opening we will not be open in the evening).

If it would be more convenient for you to visit the doctor during these times please use the  APPOINTMENTS PAGE  here on the web if you're registered for EMIS Access; or ask at reception; or contact our appointments line on 01249 812141, then Option 1 from the menu, to book an appointment.

Please note that you will NOT BE SEEN by a doctor during these times if you do not have an appointment made in advance.

You will NOT be able to telephone the surgery during these extended opening times; the Out of Hours service will deal with ALL telephone calls and visit requests as they do now.


Mobile Phone Numbers for Appointment Reminders:

We have implemented a system where appointment reminders are now sent as a text to your mobile phone, at no cost to you.

This will, hopefully, reduce the number of patients who fail to turn up for appointments without cancelling them in advance, thus wasting valuable doctors’ or nurses’ time.

Do we have your mobile number on our records, or might the number we have be out of date?

Please speak to the receptionist, a doctor or nurse, while you are at the surgery to give them your current mobile number.

If you don’t want to receive appointment reminder texts, please let us know and we will opt you out of the service.


Book Your Next Routine Doctor's Appointment Online:

Northlands Surgery offers EMIS Access, a secure online system that is integrated with our practice appointments system.

Through EMIS Access you can book a routine doctor's appointment or cancel any appointment on-line.

If you wish to use EMIS Access you must first read the EMIS Access Information Sheet, then apply for an EMIS Access Account using the Application Form.

The  APPOINTMENTS PAGE  here on the web has links to the information sheets and application forms, or they are available from reception.


Calling all Carers:

Northlands Surgery wishes to establish a register of carers and invites all patients who are caring for someone to enrol.

As a carer, you may feel you need some help and support for yourself.

This information is also helpful to enable the surgery to plan our services.

You may have been caring for the person in their home, your home or elsewhere, regularly helping them with everyday tasks or giving them assistance and support which they need.

Perhaps you see it as part of your life, or duty, to care for your mum or dad, partner, child or friend, but there may be times when you need information, advice or some extra help.  When you are a carer, it is often difficult to have a real break because someone depends on you to look after them.  You can get tired and run down and your health may suffer.

Telling your doctor can help him or her to support you and make sure you get the right sort of care.

Carers themselves have felt that it is important that doctors recognise and value the work they do as carers.

We are trying to trace all those patients who are carers and set up a Carers’ Register.  This will mean that your caring role is recognised by the practice and steps are taken to support you.

If you wish your name to be included in the practice carers’ register, please tell us at reception the next time you visit; telephone us, preferably in the early afternoon when the lines are quieter; or use our  CONTACT US  form, here on the web.

As a carer, you are also entitled to a flu vaccination each year, so please ask about booking an appointment.