To
order a repeat prescription please go to the
REPEAT PRESCRIPTION
page here on the web site or fill in the slip that was issued to you with your last
prescription.
Please
note that you may only request repeat prescriptions for your regular
medication(s).
If
you are completing the slip, make
sure that you clearly tick only the items that you need.
If you would like us to post the prescription, please enclose a
stamped addressed envelope and circle the word “Post” on your slip.
If you wish to collect the prescription from the surgery and take
it to the chemist yourself, circle “Collect” on your slip.
If you wish to pick up your medication direct from one of the
chemists in Calne, circle the name of the chemist on your slip. You
will either need to put the slip in the box at reception or post it to us.
PLEASE NOTE that you must allow
two working
days for the prescription request to be processed by the surgery, plus additional time for
the chemist to prepare it. Your prescription will normally be available within
two working
days of you sending in your web form or handing us your slip.
Please note that, in the interests of patient safety, we cannot accept
requests for repeat prescriptions by telephone.
Breast-feeding:
The
practice actively encourages breast-feeding
of babies. Mothers who would prefer extra privacy are welcome to use
a side room - please ask at reception.
There are baby changing facilities in one of the toilets off the waiting
room, and also in the disabled toilet next to the nurses treatment rooms.
There is a drop-down baby changing table which you fold down from
the wall in each of these toilets, which are marked with a “baby” sign
on the door.
Carers:
If you are a carer
please inform the reception staff so, if you agree, we can add your name
to our Carers' Register
and provide you with the support you need.
Dental Emergencies:
If
you have any dental problem or an
abscess you must see a dentist. If you have difficulty finding a dentist
for emergency or other NHS treatment contact the Dental Helpline on 08457-581926.
There is also an emergency Dental Helpline at Chippenham
Community Hospital on 01249-456633
Disabled Access:
The building is suitable for disabled
access, including wheelchairs. We have large toilet facilities for both sexes off
the waiting room, however should more room be required there is an even larger toilet
adjacent to the nurses treatment rooms.
Accidental Injuries:
There is no casualty department at
Northlands and we may not be able to deal with minor injuries if you arrive here.
However, we can advise the location of the most appropriate one to attend. For medical
attention out of hours please ring 01249-812141, which
will be automatically transferred to the out-of-hours service.
Moving House:
If
you change your address or telephone number, please let us know. If
you are waiting for an appointment or an operation at a hospital, you will
also need to let them know your new address and phone number. If
you move out of the area you will have to register with a new doctor.
Sick Notes For Work:
You
will only need to see a doctor for a certificate if you are off for more
than one week. Under
Statutory Sick Pay regulations, certification is normally required from
the fifth working day of absence onwards. Self-certification
is required for periods of up to one week and medical certificates for
longer than this.
Foreign Travel:
Please
note that you will have to pay for some travel vaccinations.
Prescriptions for tablets to reduce the risk of malaria for foreign
travel are private, and you will have to pay the full cost for them at the
chemist; not just the NHS prescription charge, even if you are exempt from
NHS prescription charges. Some
vaccinations for foreign travel must also be paid for.
For advice on foreign
travel, book an appointment with the Practice Nurse at least three
months before you leave. Bring a complete itinerary with you as she
will need know which places you will be visiting, even for a one hour
stopover. You can get useful general travel advice from the booklet
"The Traveller's Guide to Health" which is available at the
surgery, or from the Health Literature Line on 0800-555777.
Calne Family Health Centre:
Other services are available at the Calne
Family Health Centre at Broken Cross in Calne (01249-812821)
including the following:-
District Nurses (including referral to specialist nurses);
Health Visitors (including baby clinics);
Midwives - Parent Craft Classes;
Family Planning Clinics;
Chiropody.
NHS Wiltshire
(Formerly the Primary Care Trust):
Primary Care Trusts
were formed in 2002 and effectively took on the role of what was previously known as the
Health Authority. In 2008, the name of the trust was changed
to NHS Wiltshire. NHS Wiltshire provides and commissions health and social care for
the people of Wiltshire and is responsible for an area within which are
numerous GP practices including
Northlands.
NHS Wiltshire can be contacted at:-
NHS Wiltshire
Southgate House
Pans Lane
DEVIZES
Wiltshire
SN10 5EQ
Telephone:
01380-728899
Patient Advisory and Liaison Services:
Patient Advisory and Liaison Services: Otherwise known as
PALS, this service provides confidential advice and support to patients.
The service aims to:-
Advise and support patients, their families
and carers;
Provides information on NHS services;
Listen to your concerns, suggestions,
queries and praises;
Help sort out problems quickly on your
behalf.
PALS can be contacted via:-
PALS Manager
NHS Wiltshire
Southgate House
Pans Lane
DEVIZES
Wiltshire
SN10 5EQ
Telephone: 0800 389 7671 (24hr freephone)
E-Mail:
PALS@WILTSHIRE.NHS.UK
Non-NHS Services:
These include Private Certificates for
employers, pre-employment medicals, insurance medicals, driving medicals etc. Fees will be
charged and details are available from reception. You will need to make an appointment for
a medical. If you need help with housing, do not ask your doctor for a letter.
The Housing
Association must ask their medical advisor to write to your doctor for a report for which
there will be a charge.
We provide access to doctors and nurses and will endeavour
to make sure you can be seen as soon as possible and this usually means that either a
doctor or nurse will see you on the day you need them if the need is urgent.
We ask you to be as prompt as you can
for appointments as if you are late the doctor or nurse may be unable to see you and you
will need to re-book.
We treat all our patients as individuals
and will respect your privacy and dignity. In return we ask you to be polite to all our
staff. Staff working in the NHS go to work to care for others. They do not go to work to
be victims of violence. Aggression, violence and threatening behaviour are unacceptable
and will not be tolerated. Individuals behaving towards our staff in this way will be
reported to the police and banned from our premises.
We are a teaching practice and you may be
asked if your consultation can be video-recorded or if a student can observe. You may
choose not to participate in the training and your consultation and care will not be
affected.
Suggestions or Complaints:
We aim to provide a high quality
service and are very interested in hearing how our systems could be improved. If you have
a compliment or a complaint about any aspect of our service or your treatment please
contact Alison Ingham, the Practice Manager who will be happy to listen to your suggestions
or criticisms and initiate any appropriate follow-up action.
Should you wish to read it, a copy of our
full Complaints Procedure is available as a PDF from the link below.
If you need the free Adobe PDF reader,
please follow the relevant link below to download it.
Patient Confidentiality and use of your Information:
Everyone working within the NHS has a legal duty to maintain
the highest level of confidentiality about patient information.
We ask for information about you so that you can receive the
best possible care and treatment. We keep this information, together with details of your
care, to ensure that your doctor or nurse has accurate and up to date information.
Your personal health information will be held in confidence
and will not be disclosed to third parties without your prior consent unless in
exceptional circumstances this is felt to be in the public interest. Your medical history
will be recorded in your medical records which may be a combination of manual and
computerised and which may only be accessed by authorised members of our team.
We only use or pass information about you to people who have
a genuine need for it. There are times when we have to pass on information about you to
other people such as hospitals, Social Services or NHS Wiltshire (formerly
the Primary Care Trust). This is always
done confidentially or by removing your identifying details when they are not essential.
You are entitled to see your medical records and should
contact Alison Ingham, the Practice Manager, should you wish to do so.
